For survey, booking or installation advances, refund eligibility depends on the stage of work completed and the terms agreed in the quotation or work order.

If a customer cancels before material procurement, documentation filing or site work begins, eligible refundable amounts may be processed after deducting any agreed survey, design or administrative charges.

If customized material has been ordered, DISCOM documentation has been submitted, or installation work has started, cancellation charges may apply based on actual cost incurred.

Manufacturer warranty claims, replacement decisions and repair timelines are subject to brand warranty policy and technical inspection.

Refund requests should be raised with the NVH Solar team using the contact details on the website and must include customer name, phone number, site address and payment reference.